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Community Service Associate - 500 7th Avenue, New York, New York

Created 08/09/2018
Reference JR-0014274
Category Building Operations
Country United States
State New York
City New York
Community Service Associate

Position Goals & Objectives
  • Deliver exceptional building level cleaning services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90--point or above monthly rating based on Operational Standards rating system
  • Work with the Community Management team to identify opportunities to enhance Member experience
  • Act as eyes and ears in absence of Building Management staff

Duties & Responsibilities included but not limited to:
  • Arrive to work at scheduled time
  • Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
  • Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)
  • Remove kitchen pantry garbage
  • Clean and organize refrigerators
  • Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)
  • Clean and maintain specialty rooms - e. screening rooms, meditation room, recording studios
    • Reset furniture
    • Reset equipment
    • Clean carpets/floors
  • Clean glass walls and doors, including inside and outside of private offices and aluminum partitions
  • Load and unload dishwasher
  • Clean phone booths - dust, vacuum, disinfect phone handles and prepare doors
  • Wash coffee pots and sanitize fruit water container at the end of the day
  • Common spaces and hallways - reset and prepare furniture, prepare carpets/floors
  • Private offices - clean floors, glass doors and remove trash as scheduled
  • Take garbage to trash room/ loading dock and/or curb
  • Prepare spaces for the hosting of events (set-up and break down)
  • Maintain building entrances and sidewalks (shovel snow/ice when needed)
  • Maintain building and floor lobbies
  • Maintain elevator cars and doors
  • Prepare and lock beer kegerators
  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
  • Brew coffee (as needed through 6pm)
  • Replenish fruit water (as needed through 6pm)
  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
  • Maintain staircase throughout the building including emergency stairwells
  • Attend service related emergencies
  • On-call for building staff during work hours
  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
  • Other duties as assigned

Events
  • Attend pre-event meetings
  • Set up pre-event
  • Break down post-event
  • Post--event analysis

Digital
  • Conduct daily building walkthroughs for quality control assessment

Periodic Work
  • Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal
  • MIMO's: Prepare private offices - desks/ desk lamps/ bookcases/ chairs/ pods

Skills
  • Proven Team Player -ability to work with a team and achieve daily and monthly goals
  • Self-starter- able to identify work that needs to be done and does it without required instruction
  • Courteous and professional - able to perform tasks at hand when Members are on-site
  • Detail oriented- pays attention to details regarding processes and extra attention to special requests
  • Ability to solve practical problems using reasoning skills
  • Desire to learn and seek new challenges
  • High School Diploma or equivalent job experience
  • Ability to communicate in English
  • Ability to work with a large, diverse group of employees and suppliers
  • Ability to lift up to 40 lbs
Employer WeWork

About Us

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

The WeWork team believes deeply in the power of “we” and in the movement we’re a part of. We challenge convention and achieve amazing things through dedication and collaboration. There is a contagious energy in our spaces as we work together toward accomplishing our goals.

Our hunger for building great spaces; empowering startups, freelancers, and small businesses; and connecting interesting people is far from being satisfied. We’re just getting started, and our journey gets increasingly exciting as more team members join the movement!

Below are the values that guide who we are and everything that we do. 

Inspired

We do what we love and are connected to something greater than ourselves.

Entrepreneurial

We are creators, leaders and self-starters. We try new things, we challenge convention, and we’re not afraid to fail.

Authentic

We are genuine to our brand, mission and values. We’re not perfect and we don’t pretend to be. We are, though, always honest and as transparent as we can be. 

Tenacious

We never settle. We get sh*t done and we get it done well. We’re persistent and knock down walls—literally if we have to.

Grateful

We are grateful for each other, our members, and to be part of this movement. We don’t take success for granted. We’re happy to be alive.

Together

We are in this together. This is a team effort. We always look out for one another. We value empathy; we know we’re all human, and know we can’t do any of this alone.

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